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Forums > > Questions and feedback about DreamLover products

Questions and feedback about DreamLover products

February 05, 2013 07:02 PM (3743 views)

Post your questions and they will be answered and added to our FAQ

Comments

By dreamloverlabs at 2013-02-05 23:59:28 Reply
Please install the software from the CDROM and that will allow you to browse/open the manual. We no longer include it in paper format because it is quite long and we sometimes update it.

Alternatively write us if you have specific questions and wish to obtain support for your product.

Thank you for your purchase!
By aisthesis at 2013-03-15 19:19:09 Reply
Just got mine and tried to use it but similar problems. There is also no working manual on the CDROM. The only thing that works is the safety video. There is a help menu that shows an extensive help index, but it doesn't display anything when I click display at the bottom. Or, if I look at "Contents" and go to the setup section, nothing shows up. Please help!
By dreamloverlabs at 2013-03-18 19:59:58 Reply
After installation just open DL Uplink and go to Help > Contents.
Please email support if you still cannot open the manual.
By dreamloverlabs at 2013-03-18 20:01:39 Reply
A few solutions if you get Navigation Cancelled error (but you shouldn't if you open the manual from the application)

1. "If you are using Windows Server 2008, Windows 7, or Windows XP Service Pack 3 or greater, windows has created a quick fix. Right click the chm file, and you will get the "yourfile.chm Properties" dialog box, at the bottom, a button called "Unblock" appears. Click Unblock and press OK, and try to open the chm file again, it works correctly. This option is not available for earlier versions of windows before WinXP(SP3)."

2. "Solve the problem by moving your chm file OFF the network drive. You may be unaware you are using a network drive, double check now: Right click your .chm file, click properties and look at the "location" field. If it starts with two backslashes like this: \\epicserver\blah\, then you are using a networked drive. So to fix it, Copy the chm file, and paste it into a local drive, like C:\ or E:. Then try to reopen the chm file, windows does not freak out."
By centel at 2014-03-03 21:32:03 Reply
I am using Windows 7 and I cannot open the User Manual pages. Where do I find the .chm file for the above fix?
By dreamloverlabs at 2014-03-16 11:17:10 Reply
Just open DL Uplink and navigate to Help > Contents, it's the easiest way to open the CHM. Otherwise it's in the program directory (for instance, C:\Program Files (x86)\DreamLover Labs\DL Uplink)
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