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Forums > > Questions and feedback about DreamLover products

Questions and feedback about DreamLover products

February 25, 2012 01:02 AM (3277 views)

Post your questions and they will be answered and added to our FAQ

Comments

By dreamloverlabs at 2012-02-25 01:42:31 Reply

Hi.

Please verify that the DL Uplink is seeing the ChronoVault.
If not, unplug it, restart your pc, and plug in the ChronoVault again.

By pajamasam at 2012-02-25 10:38:40 Reply

Thanks for the help. Unfortunately, this has no effect: the chronovault is still "not recognized". It's also not seen by DL_Uplink. Windows Device Manager says that the ChronoVault is an 'Unknown Device' and that "Windows has stopped this device because it has reported problems. (Code 43)".

By pajamasam at 2012-02-29 01:39:39 Reply

Just wanted to post a note to say that DL followed up by email and have been absolutely great in getting to the root of this issue. 'Nice to see such customer service.

By billone at 2012-08-29 16:01:38 Reply

Could you please share the "root cause" for the future reference of others that might also have it?

By dreamloverlabs at 2012-09-09 09:10:58 Reply

The interrupt endpoint seems not to work even though the control endpoint does.

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