We replied to your queries on 2/19 and 2/21. You ordered the product 4 months ago, so the battery is in need of replacement (the receiver is always using current to keep listening to RF messages, even if you are not wearing it or using it, this is common to all radio receivers). Please make sure our info@ address is not going to spam and get in touch with us so we can get you back up and running.
Thank you...for some reason your messages did not show up in my inbox or give me notification (and they didn't wind up in my spam filter) that I had received messages....they are there now and I really do appreciate your prompt response. I have replied to your message there. Thank you so much for your support and for providing such an incredible device .