You should install the DL Uplink for her on her laptop. From there it's a one click to open the administration screen for the ChronoVault. If any point of confusion arises let us know and we'll see what we can do to simplify things even further.
I'd like to second this comment. DL products are described far too technically and appeal to more techie people. Is that really your target market?
You could perhaps consider having your product descriptions written by non-technical people and move the current descriptions to the techie pages. It's all to easy to fall into the trap of paying too much attention of the features that were hard to implement.
Just a friendly suggestion.
Some concrete examples:
DL2000 overview page
"Overclock your male" What is overclocking to non-computer people??? And it completely fails to mention what the product does: give electric shocks to the genitals by remote control.
And from the front page (this wins a prize for a single unnecessarily long sentence with excessive high-density techno-babble)
"We proudly introduce the DreamLover 2000 Male Management System, a radio-controlled, electric pulse chastity device add-on featuring an on-board Male Management Unit (MMU) and specifically designed and fine-tuned to maximize your male's output and reduce training time required to obtain ongoing compliance - and the DreamLover ChronoVault, a high spec internet controlled time lock safe specifically designed for chastity management."
Yes, Henry, I agree. I love the product and I'm a techie but I wonder if there couldn't be a smoother intro line and information like:
"You love your man, he was the one, but now he's lost interest in you. Dream Lover Labs has developed the right tool to help you gain the lifestyle you thought was only in fairy tales. And he'll love you for it."
or
"Electroshock therapy isn't for the insane. It's for couples who need to add a little spark in their relationship...well, he gets the spark, you get the massage therapy."
or
"Ladies, tired of seeing your man laying on the couch watching Manchester United while you do the laundry, cook, and clean the entire house? Well, bitch slap him back into attentive love for you with the push of a button."
Oh, I thought of two more intro's for the website:
"Will it hurt him?"
"Yes, but he'll love you for it."
or
"Yes, he loves you. But his lust for you is greater..."
My point is that the product is an outstanding piece of technology and obviously an engineer has put some serious money and time putting this god-like tool into the hands of humanity. It's next to humans learning how to make fire. But...but, it needs a marketing person to develop the sales. Rarely one buys beer because of its taste or a sports car for its gas efficiency, it's the image that people buy. Techie words and substantial product data won't appeal to the wider market. Few people care about the machining of the engine block of their sports car. All they want to know is, can I punch this to 75 mph in 30 sec. and have people envy my power?